Policies & FAQ

New clients fill out the new client form first, then book boarding, daycare or spa visits online through our booking dashboard. You can also call or text us.

Yes, for boarding, in-home care and spa treatments. Walk-ins are welcome when we have room, but we cannot guarantee a spot without a reservation.

At least 4 months old, which is about when kittens can have their rabies vaccine.

Your cat in a secure carrier, their usual food, any medications with written instructions, and something that smells like home (a small blanket or favorite toy) if you like. We provide litter, bowls and bedding.

Premium In-Home Care is available for homes within 30 miles of Batesville. Not sure if you are in range? Call or text us.

A current rabies vaccine (required by Arkansas law) and a current FVRCP (the feline distemper combo). Vaccines should be given at least 7 days before check-in so they have time to take effect.

FeLV (feline leukemia) is recommended but not required. Bring your records to your first visit, upload them in the booking dashboard, or text a photo of them to us.

No. Every cat stays in their own kennel and plays one household at a time, so cats that are not fixed are welcome. If your female might come into heat during her stay, just give us a heads-up.

If your cat has had a contagious illness (such as an upper respiratory infection) or been exposed to one in the last 14 days, please bring a note from your veterinarian clearing them to board.

Please tell us about any health, behavior or diet needs before drop-off so we can plan for them.

Cats must be free of fleas and ticks. If we find any, we will call you first. If we cannot reach you, we will treat your cat with a cat-safe flea treatment and add the cost to your bill.

If your cat needs medical care, we will contact you and your veterinarian right away. If we cannot reach you, we will take whatever steps are needed for your cat's health, and the cost of that care is your responsibility. Please leave an emergency contact who is not traveling with you.

No. Each cat has their own kennel, and cats from different households are never mixed. Cats from the same family can share a kennel if they get along at home.

Yes. Every guest gets supervised indoor play time with scratchers, toys and climbing spots, one household at a time. Shy cats can skip play time and relax.

No. The cats have their own quiet space, away from the dogs at Off the Leash Dogs.

Yes. Pills and eye drops are $2 per dose and injections are $5 per dose. Please bring medications in their original containers with clear instructions.

Of course. We love sending photos. Photos and videos taken during a stay may be shared on our website and social media.

Payment is due when services are complete, usually at pick-up. Each cat is priced individually.

Please cancel at least 24 hours ahead by phone, text or our contact form. Same-day cancellations and no-shows for boarding, in-home care or spa appointments may be charged for the first night or visit.

Around holidays we need 72 hours' notice.

Sometimes. Please ask ahead of time. Early drop-off or late pick-up may carry an extra fee.

Just let us know and we will extend the stay. A cat not picked up within 7 days of the scheduled date, with no contact from the owner, is considered abandoned.

We take good care of anything you bring, but we cannot be responsible for lost or damaged items. Please leave valuables at home.

We may decline service if we believe a stay would not be safe for your cat, other guests or our staff.